At VapeInIndia.in, customer satisfaction is our top priority. We are committed to delivering authentic, high-quality vaping products. If you experience any issue with your order, please review our Return & Refund Policy below.
1. Return Eligibility
- Returns are accepted within 24 hours of successful delivery for eligible products.
- Products must be unused, unopened, and in their original sealed packaging, with all labels and security seals intact.
- Due to hygiene and safety regulations, opened, used, or partially used disposable vapes, pods, e-liquids, coils, and accessories are not eligible for return, exchange, or refund.
- If your package appears damaged or you receive an incorrect item, you must record a clear 360° unboxing video from the moment the sealed package is opened. This video is mandatory for claim verification and helps us resolve issues quickly.
- Once the package has been successfully delivered, the courier company is not responsible for any product-related claims.
2. How to Request a Return
If your order qualifies for a return or replacement, please contact our support team within 24 hours of delivery.
Please include the following details:
- Order Number
- Full Name
- Clear photos or videos of the product
- A 360° unboxing video (if applicable)
- A brief description of the issue
Our support team will review your request and provide further instructions if your claim is approved.
3. Refunds & Replacements
Once we receive and inspect the returned product:
- We will notify you whether your claim has been approved or rejected.
- If approved, we may offer:
- A replacement product, or
- A refund to your original payment method (where applicable).
- Refund processing times may vary depending on your payment provider or bank.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error by VapeInIndia.in, such as:
- Receiving the wrong product
- Receiving a defective product
- We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned parcels.
5. Non-Returnable Items
Returns, exchanges, or refunds will not be accepted for:
- Opened or used disposable vapes
- Opened pods, e-liquids, coils, or accessories
- Products damaged due to misuse, mishandling, modification, or accidental damage
- Products without their original packaging, labels, or security seals
- Orders reported more than 24 hours after delivery
- Damage occurring after successful delivery
6. Damaged, Defective or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- The wrong item
- Missing items
Please contact us within 24 hours of delivery and provide:
- Your Order Number
- A clear 360° unboxing video
- Photos of the product and outer packaging
- A brief explanation of the issue
Our team will investigate your claim and provide an appropriate resolution as quickly as possible.
7. Order Cancellation
- Orders can only be cancelled before they are dispatched.
- Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Website: VapeInIndia.in
Email: support@vapeinindia.in
Policy Updates
By placing an order on VapeInIndia.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
VapeInIndia.in reserves the right to modify, update, or amend this policy at any time without prior notice. The latest version will always be available on our website.